claim letter blind copies body⏎
closed (defensive) body position blind copies checking for feelings⏎
buffer checking for inferences common ground⏎
buffer channel overload blind copies⏎
channel overload bridge body⏎
choice (selection) complimentary close choice (selection)⏎
branching question boilerplate build goodwill⏎
checking for feelings clip art checking for feelings⏎
checking for inferences common ground body⏎
case complimentary close business slang⏎