claim letter compound sentence common ground⏎
active verb choice (selection) complete⏎
boilerplate chronological resume common ground⏎
clustering active verb bias-free language⏎
business-ese business slang acknowledgement responses⏎
branching question brainstorming compound sentence⏎
close case body⏎
business slang chartjunk bias-free language⏎
block format complaint letter collection letter⏎
collection letter clear active verb⏎